Privacy Policy

Liberty Online 2.O (“we,” “us,” or “our”) is committed to protecting the privacy and data of our users (“you” or “user”). This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you access or use our web-based portal and related services.

1. Information We Collect

We may collect and process the following types of information:

• Personal & Contact Details: Customer ID, name, address, postcode, phone numbers, email.

2. How We Use Your Information

The information collected may be used for the following purposes:

• To provide and manage access to Liberty Online portal and metering services
• Manage user accounts and monitor service usage
• Enable accurate billing, tariff application, and usage insights
• Respond to queries, provide technical support, or process service requests
• To comply with applicable laws and regulatory obligations

3. Data Sharing

We do not share your personal or business information. However, your information may be shared:

• With trusted third-party vendors that assist us in delivering our services (e.g., secure data handling, cloud services, analytics)
• In compliance with legal obligations, including responding to lawful requests from authorities or courts

4. Data Security

We are committed to ensuring the security of your data and employ appropriate technical and organizational safeguards, including:

• Secure Public Website with Exclusive Access: Only authorized users can access our platform
• Two-Factor Authentication (TFA): Login requires both a password and a second verification method
• Access Controls: Users can only view data relevant to their role
• Regular Security Checks: We routinely review and update our security measures

5. Data Retention

We retain your personal and business information only as long as necessary to fulfill the purposes outlined in this policy, adhere to contractual obligations and our internal retention guidelines, or comply with legal requirements.

6. Your Rights

As a user of Liberty Online, you have the following data rights:

• Withdraw Consent: You may revoke consent at any time, which may affect certain services
• Correction and Deletion: You can request updates to incorrect data or deletion of data no longer necessary
• Grievance Redressal: Submit complaints related to data usage and handling for prompt resolution
• Access: Request a copy of the personal data held by the data fiduciary
• Nominate: Designate a representative to exercise your rights in the event of death or incapacity

To exercise any of these rights, please contact our Data Protection Officer using the contact form below.

7. Changes to This Privacy Policy

We may revise this Privacy Policy periodically. Updates will be posted on this page along with the effective date of the revision.

8. Contact Us

If you have any questions regarding our privacy practices or believe we may have collected personal data without appropriate consent, you may reach out to our Data Protection Officer via below link.

Designation: Data Protection Officer

Submit a request